Inspire HR screen not scrolling and screen pixelated

[AndieV]

Inspire HR is over a year old, of course can't find my warranty details either. Pretty sure I have extended warranty, but I clearly dont recall.

Have had issues since day one. This is my 2nd replacement since my original one, due to manufacture defects in all 3 that I've had. 

Most recent issue, screen looks like it is water logged/corners of screen are pixelated. Despite it never being submerged in water. I even take it off for showers. And therefore the screen doesn't scroll either.

I've tried restarting it... Which does nothing. It's fully charged, and my basic features still work such as steps and HR. All except the scroll, which unfortunately I use daily for my job as a Nurse. As well as my exercise movements like running, and biking.

Any other suggestions before I attempt Customer service, in which I really don't have the time to do? 

Nor do I feel like I should have to be replacing this already.... Ugh... 

Help? 

[Odyssey13]

Hi @AndieV  depending on where you live, the warranty is for one year (USA) or two years (some European countries. click to read more. The warranty begins at the time of purchase for the original device, even if it's been replaced. Check your old emails and you might see when you bought the Inspire HR and if you got the extended warranty.

[Madeaner]

Mine is doing the same thing! And I never use it in water 😞

[AKCOURTNEY]

Seeing the same experience.  I've worn it in water plenty before, but suddenly seeing this issue. I can't scroll so I can't check anything but time and step count without having to check from the app.

[AndreaFitbit]

Welcome to the Fitbit Community, @AndieV, @Madeaner and @AKCOURTNEY. Thank you for letting us know about what's happening with your Fitbit Inspire HR. 

@AndieV and @AKCOURTNEY, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

@Madeaner, I noticed that you already got in touch with our Support Team and they are already assisting you.

Thanks for your help @Odyssey13.

Keep on visiting the forums.