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Inspire HR screen not scrolling

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‎03-19-2021 10:43 - last edited on ‎03-21-2021 16:31 by

‎03-19-2021 10:43 - last edited on ‎03-21-2021 16:31 by

Hi, my Fitbit screen has decided to stop working. When I try to scroll it doesn’t respond, in the top left hand corner, the screen looks a little faded. Also, the last few weeks it has not always been tracking my active minutes. These are days I have done a full PT session, a dog walk and work. I have restarted it 3 times. 
Any suggestions, it’s only 3months old.

 

Moderator edit: subject for clarity 

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‎03-21-2021 16:29 - edited ‎03-21-2021 16:30

‎03-21-2021 16:29 - edited ‎03-21-2021 16:30

Welcome to the Fitbit Community, @Briddon-s-.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

By the way, I've moved your post to the Inspire & Inspire HR board so we can keep our forums organized.

 

Have a nice day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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