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Inspire HR screen not scrolling

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‎10-29-2019 17:39 - last edited on ‎10-30-2019 05:57 by Fitbit Moderator

‎10-29-2019 17:39 - last edited on ‎10-30-2019 05:57 by Fitbit Moderator

Hello my Fitbit stopped letting me scroll through all of the different devices it only shows the time and the number of steps I can’t even tell if the battery is charged or not I have not upgraded my iPhone 6 I haven’t done anything different it worked yesterday today it does not

 

 

Moderator edit: updated subject for clarity

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‎10-30-2019 06:19 - last edited on ‎05-17-2025 13:42 by Fitbit Moderator

‎10-30-2019 06:19 - last edited on ‎05-17-2025 13:42 by Fitbit Moderator

@Puddin88 Welcome! Thanks for being part of our Community! 

Let me help you with your unresponsive Inspire HR screen. Try restarting by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-30-2019 07:18

In response to AlvaroFitbit

‎10-30-2019 07:18

Hello thank you so much for answering my email however last night I felt the vibration on my wrist and looked at my Fitbit and everything was back so I didn’t actually have to do anything for some reason it just came back and it’s working fine today I will hold onto these instructions in case it ever happens again so thank you very much have a great day

Sent from my iPhone
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‎11-04-2019 11:44 - last edited on ‎05-17-2025 13:17 by Fitbit Moderator

In response to Puddin88

‎11-04-2019 11:44 - last edited on ‎05-17-2025 13:17 by Fitbit Moderator

@Puddin88 thank you for the update and sorry for the delay in mine.

Happy to hear that your tracker is working now and thank you for saving the instructions. Hopefully you won't need them but if you do they are quite easy to follow. 

Happy stepping!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-18-2020 18:12

In response to AlvaroFitbit

‎04-18-2020 18:12

my Fitbit inspire hr has froze up 4 times in under 3 months use seems to be junk

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‎04-20-2020 08:18

In response to AlvaroFitbit

‎04-20-2020 08:18

I have the same issue. I tried a restart but it didn’t work.  My ap & device both show as up to date.  What is the next step?

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‎04-21-2020 01:21

In response to AlvaroFitbit

‎04-21-2020 01:21

My screen is frozen for about the 4th time in 6 months. Just tells time & date, will not scroll. Tried the Charger and 5 second jolt that you mentioned. Still frozen. Where do I go from here? 

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