Inspire HR screen not swiping

[Robbiee]

Hi

 I can't swipe on my fitbit

I can only see what time is it. 

But the screentouch is not broken because when I press on the left button, I see the charge and a bulb and I can click on it, and the light switch off.

I've tried attaching it to the charger and rebooting for 5 secs, i geta smoky face but still the screen doesn't swipe

Can you help me? 

Thank you

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Robbiee, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.