help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR screen not working after firmware update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2020 00:43

‎11-26-2020 00:43

Hi, I've been using my Inspire HR for about a year now and the screen has been working perfectly well. Last week I was notified that I need to update my firmware. I started the update and the white bar was displaying across the screen. I was then notified that the update took place successful however my screen didn't turn back on.

 

I have tried restarting it by plugging it into the charger connected to a computer and holding the power button for 5 seconds but it didn't restart. I also tried changing the clock face but it still didn't turn on.

 

My fitbit is working; the app is syncing with my phone, the steps and heart rate are updating on the phone, the heart rate monitor light is blinking. It also charges. Only the screen is not coming on.

 

I've raised a complaint via mail but haven't received any response. Please let me know what I can do.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-26-2020 04:03

‎11-26-2020 04:03

Hi @JoeyPN The only other thing you could try is to let the battery run flat for a bit and then recharge it again. Id leave trying that until you have heard from Support as it is a last resort step (lithium batteries dont like to be run flat), but if nothing else works it is worth a try. If you dont hear from Support in the next few days I would contact them again - perhaps try a different contact method.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-26-2020 07:13 - edited ‎11-26-2020 07:14

In response to NellyG

‎11-26-2020 07:13 - edited ‎11-26-2020 07:14

Hi, @NellyG. Thank you for the suggestion. As you suggested I'll leave that as a last resort shot. Hopefully someone from Fitbit will respond soon!

Best Answer
0 Votes

‎03-02-2021 05:48

‎03-02-2021 05:48

Honestly disappointed with Fitbit's customer service and the quallity of the inspire HR. I truly expected fitbit devices to last more than 1 year and 2 months or atleast provide good customer service to help fix issues that are clearly software bugs. I was informed that there is no solution and I have to buy a new device. 

 

The screen has completely stopped working right after the software update completed. I wouldn't complain if the device stopped working due to some physical damage.

 

I was willing to pay the extra price for a fitbit as I thought it's a company that values its customers and would provide high quality products. I'm very unhappy with my experience with fitbit and am forced to look at other companies for my replacement for the inspire HR. 

Best Answer