Inspire HR screen not working

[Neetasha]

Good afternoon

The sensor of the FitBit : OK

The FitBit is recording all the information about the heart beat etc and recorded in my Mobile Phone

Unfortunately, the smiley face does not show up and I cannot see any information from the FitBit itself

When charging and pressing and hold for more than 20 minutes, the smiley face still does not show up.

Please let me know what I can do more.  Thanks

Moderator Edit: Clarified subject and updated label

[LizzyFitbit · Accepted solution]

Welcome, @Neetasha. It's nice to see a new face around the forums.

Thanks for bringing this to our attention and letting me know what steps you've tried prior to posting. I'm sorry you're having this experience with your Inspire HR and just to confirm, aside of the restart process, have you tried changing the clock face? If you have and the issue persists, I'd recommend contacting our Support team so they can evaluate your options. They're available via chat and phone, just click here to get connected with them.

By the way, I've moved your post to this new thread to keep the Community forums organized.

[Neetasha]

Hi Lizzy 

Thank you for your quick response

Yes : i have tried both the restart process and changing the clock face.  

Thanks

[LizzyFitbit]

Hi there, @Neetasha.

You're welcome, thanks to you for keeping me posted and trying the suggestions shared above. I went ahead to check your details and it seems you already have a case created with our Support team. Because they have access to all your details, my best advice is to keep an open communication with them so you can receive further assistance about this matter.

[Donzzz]

Hi Lizzy..my fitbit HR is not working on my wrist. It charges fine but as soon as I talk it off charge to my wrist it stops working the screen is blank and the green sensor at the back doesn't come on anymore.

Please can you help?

[LizzyFitbit]

Welcome to the Community, @Donzzz.

Thanks for letting me know about your Inspire HR, I'm sorry for this inconvenience. While checking your details, I noticed you already have a case created with our Support team and I'd recommend keeping an open communication with them.

I hope we can get you back on track soon.