Inspire HR screen not workong

[Ashng]

GM everyone! Could anyone tell me why my screen isn't working? It was fine last night but today only the time shows; I can't do anything else from the watch. It's like it's frozen. 

Thanks in advance:)

[helenkpa]

The same thing has happened to mine. It did not record my sleep last night and none of my steps today.

[Jblej]

Mine has done that randomly over the past month or so - goes back to normal after a charge.  But this morning, the screen is 100% blank, so I charged it and it’s still blank.  I tried syncing to see if it’s recording, but the sync isn’t showing any steps today.  Is my device broken?

[helenkpa]

I did a restart on mine and that worked. I plugged it into my laptop and then held the button on the side for 5 seconds,  then let go, a smiley face came up and now it is working fine.

[Jblej]

I’m glad it worked for you!  Unfortunately, it’s not working for me.  One short buzz when I hold down the button, but no screen response.

[Mmalkie]

Getting the exact same response on mine.

Noticed the screen had went completly blank about 3pm today. Tried holding the power button for 5 seconds & simply get a short buzz, nothing else.

[Mmalkie]

I went into the watch faces for the band & selected a different one from the standard / default one that's loaded on the unit when u 1st unpack it from the box.

Once it had downloaded & installed, the display has been fine / shown up when I've pressed the button.

[Ashng]

Mine just buzzed as well and did nothing but I changed my clock face and it has been working since then.  Hopefully that helps yours too!

[Ashng]

yes! I tried that earlier today and it has been working since I changed my clock face! Thanks!

[JW20]

Thanks that works. Did the reset and got the smiley face and was good to go.

[karoque1705]

I swam with mine for the first time and then my screen just turned off. I tried charging it then while plugged held down the button for 5 seconds, nothing. Tried it again this time pressing for 15 seconds i got the smiley face but then nothing. HELP!

[sharim12]

This happened to my daughters today for the first time (she has had it for not quite 2 months). She tried resetting it while it was connected to the wall charger and that did not work (per her). So I connected the USB to my computer and reset it there by holding the button down for 5 seconds (maybe a little longer). It showed a smiley face and now the swipe and touch are working normally again. Phew!

[margodyer]

Did you ever get yours to work? I am having the same issue! I tried restarting multiple times and just changed clockface and no difference, still won't let me swipe. Thanks!

[JW20]

Yes.  I hooked it up to computer to charge and while still hooked up I held button down more than once it took more than 5 sec. but got the smiley face and has worked ever since.

[CatmominCt]

Thx for instruction to connect to computer and hold button 5 sec Worked for me too . Smiley face came on and now able swipe again

[VinCorp]

topped using my fitbit because It wouldn't charge so I recently bought a new charger, the same one it came with. I tried charging it with the new charger and it smiled at me, Now the screen is all black and won't work, it still vibrates though.

[VinCorp]

I am getting the smile but it isn't setting in, is your problem the same?

[CatmominCt]

Not sure what u mean After the smile can now swipe screens.

[Bh90]

How did you change the clock face if you can’t get past the blank screen?

[CatmominCt]

Did not have blank screen Could only see time Would not swipe After
plugging into computer and holding button side of fitbit for bout 5 sec a
smile face came on Was then able to swipe and now functioning