Inspire HR screen only shows a "Fitbit.com/setup" message

[HUnderhill]

Just got an InspireHR today. 

I have charged it up. 

I have set up a profile and synced it to my device. 

However, my watch screen is blank, Pressing the side button just shows me the fitbit logo and www.fitbit/setup (which I have followed and completed). 

I have tried restarting the fitbit and it still does the same. 

Tapping the screen face does nothing. 

I can't get it to work, please advise.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @HUnderhill, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Inspire HR won't show anything but a "Fitbit.com/setup" message. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know if you restarted your Inspire HR as described in this help article. After this, make sure that you followed the setup process as instructed in this help page.

Looking forward to your response.

[HUnderhill]

Hi, thanks for your reply. Yes I did follow the same as outlined in your link. Thanks. 

[JuanJoFitbit]

Hi @HUnderhill, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.