Inspire HR screen pixelated and gray after wearing at beach

[Jeansie0]

Hi, I wore my Fitbit to the beach for the first time while snorkeling and now the screen doesn’t turn unless it is charging. When it does turn on, parts of the screen is gray and looks like it is missing pixels. I will try to post pictures because it is easier to see what I’m talking about. 

Moderator edit: subject for clarity 

[Jeansie0]

[Jeansie0]

[Jeansie0]

[Paulina_mx]

Got exactly the same issue with mi Inspire HR  😞

I restarted  many times but the problem continues 

Green light doesn´t flash anymore 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jeansie0 @Paulina_mx.

@Jeansie0 Thanks for the details shared in your post and for your efforts to provide pictures. I recommend restarting your tracker by following the steps in this help article: How do I restart my Fitbit device?

@Paulina_mx Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling and appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Hope this helps. 

[Paulina_mx]

Thank you Liliya!

Cristian helped me !

Enviado desde mi iPhone

[Jeansie0]

I’m glad yours is working! Mine won’t restart and the screen won’t scroll, so I can’t do a hard reset either. 

[LiliyaFitbit]

Thank you for your replies, @Paulina_mx @Jeansie0.

@Paulina_mx This is great news and I hope you continue enjoying the Fitbit experience! Thank you for your time and feedback. 

@Jeansie0 I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

Have a nice day.