Inspire HR screen remains black

[Lukepromwalker]

I have plugged in my Fitbit and held down the botton for 15 secs and it buzzes once at the start and then nothing happens. The green light is flashing at the back. It is syncing with my app, but there is nothing on the display. 

If u can’t fix this, how do u contact the company to replace it. Do I have to return to the store I bought it in, or do the fit bit company replace it?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Lukepromwalker Welcome! It's good that the community is growing!

Let me help you with your Inspire HR screen and thank you for troubleshooting this issue. I just want you to try changing the clockface on your Inspire to see if this helps resolve the issue.

Let me know how it goes.

[Charlotte0512]

My inspire HR has literally just done this!! Any help please 😩😩

[SusansHandcraft]

My Fitbit Inspire HR went black this morning. I spent an hour and 15 minutes on a chat with Customer Support, all to no avail. She had me downloading apps and turning bluetooth on and off and nothing worked. I finally had to stop the chat because I had to leave for an appointment, and she said we could try again later! UGH! This is not encouraging at all!

[Charlotte0512]

I just changed the watch face and it is now working!! ☺️ Give it a try!

This worked for me! Thanks!

Moderator edit: merged reply

[SusansHandcraft]

I'm trying to follow the instructions to change the clock face, but when I go to the dashboard, I don't see any "account icon"--where do I find it? THANKS!

[Ismail19]

Changing the clockface worked for me 🙂 Thanks @AlvaroFitbit 

[Nikki0905]

Had the same problem, but the change of clockwork helped indeed! Thanks @AlvaroFitbit 

[Lukepromwalker]

Yes , I tried changing the clock face but it didn’t work. 

I think perhaps my fitbit needs to be replaced after 5 weeks??

[E-mman]

Thanks for your feedback. In my case, my device just went off on its own. It does not come on even after pressing the button for 15 seconds...a smiley shows and it turns off again. It cannot connect to the bluetooth so it's impossible to change clock face. Please help...my device is quite new and this stress was not bargained for 😞

[LizzyFitbit]

Hi @Charlotte0512, @SusansHandcraft, @Ismail19, @Nikki0905 and @E-mman, welcome on board. It's nice to see new faces around. @Lukepromwalker, I'm glad to see you around. I'm sorry for my delayed response. 

@Charlotte0512, @Ismail19 and @Nikki0905, thanks for letting me know about your devices and I'm glad that the suggestion posted by @AlvaroFitbit worked for you. Nice job!

@SusansHandcraft, thanks for taking the time to contact our team. I'm sorry that this is happening to your Inspire, and I appreciate your efforts while trying the steps posted above. I've checked with our Support Team and apparently they already took your case under their wings. I'm glad that they're helping you out.

@Lukepromwalker, thanks for getting back. @E-mman, thanks to you as well for joining the conversation. You guys did a fantastic job with the troubleshooting steps! I've contacted our Support Team so they can create a case on your behalf. They'll send you an email shortly, keep an eye on your inbox.

Catch you later. 

[Newmick]

Thanks this worked for me!

[kmurdock]

I am having the exact same issue all of the sudden.  It was working fine and hour ago now it is just black.

I can not find a number to call anyone.

[SusansHandcraft]

Call 1 (877) 623-4997. When it happened to me, they sent me a new one!

[Emckee15]

Changing the clock face via the app worked for me!

[kmurdock]

Thank you! I did that and it worked but I have had to do it multiple
times. I am beginning to wonder if I have a defective Fitbit. Trying to
get through to someone on the phone is like walking on hot coals!

Thank you!  

I did this and it worked, however I have had to do it multiple times now.  I am beginning to wonder if I have a defective Fitbit.  Trying to get through to someone on the phone is like walking on hot coals and nearly impossible.  Very frustrating!

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Moderator edit: removed personal information

[LizzyFitbit]

Hi guys! Thanks for keeping me updated about your Inspire HR's screen. I'm sorry for my delay, and let's continue working on this.

@Newmick and @Emckee15, I'm glad that the suggestion to change the clock face worked for you. This is fantastic news!

@SusansHandcraft, thanks for your help and I'm glad that you received a new one. I cannot wait to see you crushing your steps.

@kmurdock, thanks for taking the time to try the steps suggested in this thread, and I'm sorry that this keeps happening. I know how you're feeling with your device's screen not working, and could you please confirm if you've also tried restarting it? Let me know so I can go ahead and request a case for you.

Keep me posted!

[CyndiPR]

That worked !!!

& avoided a long call to Customer Service

[LizzyFitbit]

Hi @CyndiPR. Welcome to the Community Forums.

Thanks for taking the time to check the steps posted in this thread and I'm glad they worked on your Inspire HR. Now you're back to crush your steps! In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

Catch you later! 😉

[SCLori]

I came here today looking for a solution to this same issue and changing the clockface worked like a charm!  Thanks!