Inspire HR screen stopped scrolling and blinks

[SandraS272]

Touchscreen stopped scrolling  on my Inspire HR and I've restarted it and nothing happened. The clock screen also blinks. I've read all the topics. Thank you! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SandraS272.

I appreciate your participation in the Forums and sharing that the screen on your Inspire HR stopped scrolling and the clock screen blinks. Thanks for trying to resolve this, I am here to help. I recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[SandraS272]

I tried restarting the Fitbit several times before I made this post and  I also changed the clock face. It did stop blinking but the touchscreen still it's working. When I turn my wrist that doesn't work either. I have to press the button several times to see anything. 

[LiliyaFitbit]

Thank you for your reply, @SandraS272.

I appreciate your efforts and the additional details. Since you continue experiencing difficulties with your device, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[SandraS272]

Thank you!  I hope they can help. Now my Fitbit's  battery is dying fast and is not syncing. 

[LiliyaFitbit]

Thank you for your response, @SandraS272.

I appreciate the additional details. I know our Support team will be glad to help you out and provide a solution, please keep an eye on your inbox. 

I'll be around. 

[SandraS272]

Update... My Fitbit won't pair to my phone and a fully charged battery died over night. 

[LiliyaFitbit]

Thank you for the update, @SandraS272.

I've sent these details to our team and they will be contacting you soon. They'll further investigate and provide you with additional information. 

If you have any questions, feel free to let me know.

[SandraS272]

Update. I had contacted Fitbit and I'm getting another tracker. This one is unresponsive. Thank you! 

[LiliyaFitbit]

Thank you for your response, @SandraS272.

That's great news! I am glad to hear that you contacted our Support team and you're getting a replacement. Thank you for posting the update here.

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!