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Inspire HR screen swiping and syncing issues

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‎11-30-2020 14:22 - last edited on ‎12-01-2020 03:33 by Fitbit Moderator

‎11-30-2020 14:22 - last edited on ‎12-01-2020 03:33 by Fitbit Moderator

I have had my Inspire HR since July. About a week ago it stopped being able to swipe. I went ahead and tried to sync, the app acted like it synced but still not able to swipe. I removed my device from the app and now am trying to add the device back. The app finds my Inspire HR but then when given the four digit code, it is letting me know that there was a problem communicating with my tracker. I have retried this numerous times and nothing. I have clicked on the not working link and have turned off my blue tooth and have turned it back on and still getting the error message. If anyone has an answer please let me know.

 

 

Moderator edit: updated subject for clarity

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‎12-01-2020 03:33

‎12-01-2020 03:33

Hi @pat94rick, welcome to our Fitbit Community. I'm sorry to hear about the screen swiping and connection issues that your Inspire HR has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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