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Inspire HR screen switches from app to app

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‎12-09-2020 02:26 - last edited on ‎12-09-2020 04:05 by Fitbit Moderator

‎12-09-2020 02:26 - last edited on ‎12-09-2020 04:05 by Fitbit Moderator

My Fitbit Inspire HR stopped working some days ago. It turns off when is out of the charger.
I was contacted by the customer service and they send me a replacement. The new device also doesn't work! It swipes from app to app all day without being touched until it's out of battery, I already reset it multiple times but nothing changed!!
I'm a little disappointed.

 

 

Moderator edit: updated subject for clarity

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‎12-09-2020 04:02

‎12-09-2020 04:02

Hi @lfreire, it's great to see you in our Fitbit Community. I totally understand how you feel in regards the screen issue that your Inspire HR has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Since the problem persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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