Inspire HR screen unresponsive to touch

[emilyjp]

Hi there,

I have had my Inspire HR for just over a year now and have started experiencing problems. The screen has stopped responding to touch and I cannot scroll up or down past the clock face. A couple of weeks prior to this I noticed the screen was acting quite laggy when trying to scroll as though it was having trouble. The vibration function on my Inspire HR has also now stopped working alongside the screen issue. 

I have already tried resetting as I see this has fixed the issue for others but unfortunately not for myself. 

It is also still tracking all my stats and updates them on the Fitbit app as normal. 

Any help would be appreciated,

Thanks 

[JuanJoFitbit]

Hi @emilyjp, welcome to our Fitbit Community! I'm sorry to hear that the screen of your Inspire HR stopped swiping and it became unresponsive. By the way, thank you for trying to get this issue resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.