Inspire HR screen won't stay still

[Watts101]

It screen does not stay still, constantly scrolling. It was fully charged when I left my house and when I got home 3hrs later the fitbit was dead. What is wrong? I have restarted uninstalled and reinstalled the app as well. This is my first fitbit buy and a little frustrated .....HELP

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Watts101! I'm sorry to hear about the issue you've been having with your Inspire HR screen. Thanks so much for taking the time to troubleshoot it, nice way to go!

Also, thanks for letting us know about this issue. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Watts101]

I didn't hear anything back on the forum so I returned my fitbit. I have
reordered and hoping my new one won't have the same issue.

[MarreFitbit]

Hi @Watts101, thanks for coming back and for letting us know you're receiving a new Inspire HR. 

Don't forget you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I'll be around if you need further assistance. 

[potts723]

I'm having the same issue... keeps setting timers by itself and continuous scrolling. Died in a few hours the first day. I reset this morning and it keeps going ...this is disappointing. I ordered mine from QVC should I return it for a new one?? 

[Watts101]

Yes for sure return. I got my new one and it works perfect