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Inspire HR screen won't stop scrolling

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‎07-27-2020 11:09 - last edited on ‎07-30-2020 12:11 by Fitbit Moderator

‎07-27-2020 11:09 - last edited on ‎07-30-2020 12:11 by Fitbit Moderator

The screen on my FitBit Aspire HR will show the time for about 5 seconds, then scrolls constantly until the screen shuts off and is unresponsive. I have cleaned the contacts with alcohol, and tried to reset it, but it is still doing this. 

 

 

Moderator Edit: Clarified subject

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‎07-30-2020 12:14

‎07-30-2020 12:14

@MegBen It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Inspire HR screen not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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