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Inspire HR screen won't swipe

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‎10-19-2020 06:50 - last edited on ‎10-20-2020 04:27 by Fitbit Moderator

‎10-19-2020 06:50 - last edited on ‎10-20-2020 04:27 by Fitbit Moderator

Hello,

Seens at least two weeks I have a issue with my fitbit insipre HR, I can scroll up or down from the main "menu". So I only have acces to the hour and to the KPI under it but that is all.

 

I reach the support through twitter and they told me to restart the fitbit what I did but no change.

They told me to send a mail from my fitbit email but I didn't find to who I should send it ?

 

Thank you.

 

 

Moderator edit: updated subject for clarity

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‎10-20-2020 04:24

‎10-20-2020 04:24

Hi @Kant1, welcome to our Fitbit Community! I'm sorry to hear about the swiping issue that your Inspire HR has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since you were told to send an email, let go ahead and create a case for you and our Support team will get back to you via email in order to follow up and provide a solution. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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