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Inspire HR screen won’t turn off

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‎05-10-2021 13:21

‎05-10-2021 13:21

I keep having an issue where my screen won’t turn off. I press the button to turn it off and it pops right back on. It’s draining the battery within an hour when I can usually go a few days without charging. I’ve reset it multiple times and changed clock faces. Nothing is fixing this issue. 

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‎05-13-2021 13:38 - last edited on ‎07-25-2023 11:28 by Fitbit Moderator

‎05-13-2021 13:38 - last edited on ‎07-25-2023 11:28 by Fitbit Moderator

Thanks for getting back to us and for letting us know that your Inspire HR screen won't turn OFF @Angabriel. I appreciate that you mentioned that you've reset it multiple times and changed clock faces without success. 

I noticed that you already have a case with us and that our Support team is already helping you.

Andrea | Community Moderator, Fitbitp>

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