Inspire HR screen won't turn on

[GunnerN]

I have had my inspire hr since Christmas and I having been taking good care of it and using it every day. I was about to go to bed and so I took it off so it would charge. I woke up this morning and turned it on to see if it charged, it did, and I put the watch on. Then I went to the bathroom and all of a sudden the display wouldn't work. It would buzz and everything and the display would not work. I plugged it in held the button for 5 seconds and nothing. I really really love this thing and I won't be able to get another one. So if anyone knows what's wrong please help.

Moderator edit: updated subject for clarity

[CaroleGee]

Same here charged it this morning and noticed tonight that the face isn’t lighting up. It’s still tracking so that’s good but wonder if there’s a fix for this . Hope we get an answer tomorrow 

well I had a leg cramp so while I was up walking around I thought I’d try to reboot my Fitbit once more and now it’s working ! Maybe I didn’t hold the button in long enough the first time or it might not have connected while trying to hold the button in. Wish they had a more secure charger setup. Glad it’s working again

[MarreFitbit · Accepted solution]

Hello there @GunnerN, welcome to the Community Forums. Thanks for the details provided about your Inspire HR's screen behavior. Thanks for taking the time to restart your Inspire HR prior to contacting us.

Since the restart didn't work, please check in your Fitbit app if your tracker is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Hey @CaroleGee, welcome on board. Thanks so much for sharing the steps that have worked for you. I'm glad to hear that you're back on track. 😉

I'll be around if there's anything else I may do to help you. 

[SunsetRunner]

Hello, sorry to butt in to this conversation. I have a similar problem. I accidentally synced my Inspire HR to my ipad instead of my phone and when i changed it back the HR is not working and the + sign has disappeared. I have reset the device and it is still not working.

[GunnerN]

Hi Marre! Thank you for your response, I don't know what happened but all of a sudden the problem went away. Thank you for your time though! 

[MarreFitbit]

Hi there @SunsetRunner, thanks for stopping by and bringing this to my attention.

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please reply back to your support case if you have any further questions. 

I'm very glad to hear that you're back on track @GunnerN! 😉

Have a great day!

[SunsetRunner]

Hello,

I am still having sync problems despite all the help I have received. To be perfectly honest I may well send it back if it is not fir for purpose. It did cost me a lot of money. Thank you for your help in any case.

Julie

Sent from Mail for Windows 10

[MarreFitbit]

Hi there @SunsetRunner, I totally understand where your concern is coming from. However, as you were told by our Support Team, we’re aware of the issue, but may not be able to provide a fix in the immediate future.

We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Gatorgirl15]

Screen black won’t sync no green lights on back:-(

[BTCapitola]

changing the clock face worked - thank you