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Inspire HR screen won't turn on

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‎11-18-2020 14:35 - last edited on ‎11-19-2020 05:39 by Fitbit Moderator

‎11-18-2020 14:35 - last edited on ‎11-19-2020 05:39 by Fitbit Moderator

My fitbit Inspire HR, which I wear all the time, including the shower, has stopped working. The green light still works but the screen will not turn on. Looks like there is water under the screen. Any ideas to help?

 

Moderator Edit: Clarified subject

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‎11-18-2020 19:36

‎11-18-2020 19:36

Hi @Xopherblue  put the pebble piece into a dry bowl of rice to draw out the moisture. Don't charge it until it's been in the rice for a few days. Then clean it up, especially the contact points and restart it while on the charger. See if it helps. Most of us charge our devices while showering, so it might be a good habit for you to get into, too. 

Stepping in the U.S.A. since September 2013. Android 14

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