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Inspire HR screen won't turn on

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‎06-21-2021 05:00 - last edited on ‎06-21-2021 05:25 by Fitbit Moderator

‎06-21-2021 05:00 - last edited on ‎06-21-2021 05:25 by Fitbit Moderator

I went swimming with my inspire hr and now my screen is black. It seems to be ok when I look at the app on my iPhone but the actual watch face show’s nothing 

 

 

Moderator edit: updated subject for clarity

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‎06-21-2021 05:25 - last edited on ‎02-10-2025 11:06 by Fitbit Moderator

‎06-21-2021 05:25 - last edited on ‎02-10-2025 11:06 by Fitbit Moderator

@sziepe Welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Inspire HR has experienced. I'd like to know if your Inspire HR vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Fitbit device for 2-3 hours and see if it gets back to life.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-21-2021 06:28

In response to JuanJoFitbit

‎06-21-2021 06:28

I didn’t notice it vibrate on charge but if I press the side button it does vibrate
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‎06-22-2021 04:05 - last edited on ‎02-10-2025 11:06 by Fitbit Moderator

In response to sziepe

‎06-22-2021 04:05 - last edited on ‎02-10-2025 11:06 by Fitbit Moderator

@sziepe Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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