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Inspire HR screen won't turn on

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‎10-14-2021 00:49 - last edited on ‎10-14-2021 04:24 by Fitbit Moderator

‎10-14-2021 00:49 - last edited on ‎10-14-2021 04:24 by Fitbit Moderator

Hello,

My 1 and 1/2 year old Inspire HR is dead. I wore it two days ago for swimming in the sea and it worked perfectly. However, this morning the display was flashing so quickly that it couldn't read anything. On my search for help I looked through the forum and noticed that it is recommended to restart the device. After going through with the restarting procedure Inspire HR showed a smiley but when I touched the device the screen went black and nothing could change that ever since, not a restart (that won't work), not leaving it in peace for 30 minutes, nothing.

 

Dear community, dear support, what can I do?

 

 

Moderator edit: updated subject for clarity

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‎10-14-2021 04:24 - last edited on ‎08-23-2024 04:26 by Fitbit Moderator

‎10-14-2021 04:24 - last edited on ‎08-23-2024 04:26 by Fitbit Moderator

@Anni-Q Welcome to our Fitbit Community. I totally understand how you feel about your Inspire HR since the screen won't turn on and work properly. By the way, thank you for trying to get it fixed before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

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