Inspire HR scrolling and draining

[Sbernard01]

My Fitbit Inspire HR is flickering and scrolling on its own.  The battery drains quickly (within 30 mins) and when I reset it it doesn’t help.  If I hold the button on the side, the notification light bulb turns itself off and on, when I hold the side button again to bring back the clock, the screen scrolls through the clock, steps, heart rate etc. 

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Tried to reboot it again this morning and it now won’t turn on even though it was plugged in over night.

[DavideFitbit]

Hello @Sbernard01, welcome to the Fitbit Community forums. 

Thank you for sharing that you've been having trouble with the battery of the Inspire HR draining too fast, with the screen scrolling constantly and that you've tried the restart procedure. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Sbernard01]

Thank you so much.  The issue has been resolved through Customer Service.  I appreciate the quick reply!

[DavideFitbit]

No problem @Sbernard01! Let me know if you have further questions.