Inspire HR showing black lines across the upper half of display

[geekyguide]

I purchased my Fitbit Inspire HR only a few months ago and as of late I've started to notice black lines/unlit lines across different parts of the upper half of the display. It used to be a single line that I can only describe as something like dead pixels but I'm starting to see more of the lines across the upper half of the display. I have tried following the instructions to reboot my device but the problem persists. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @geekyguide.

I am sorry to hear your Inspire HR is showing black lines across the upper half of the display. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

1. Please confirm the steps to restart the device: How do I restart my Fitbit device?

2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[geekyguide]

 Hi,

Thanks for trying to help. After another restart I tried toggling through a few different clock faces but I'm seeing the same lines across all clock face graphics I select.

[LiliyaFitbit · Accepted solution]

Hi @geekyguide, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[sloth7]

I just went thru' this with mine its less then year old. Mine had lines then eventually went black,  ultimately they replaced it but till then change the face setting in the app and letting it go for a few hours (after doing the reset while plugged in hold button for like 20 secs. )  Brought it back for awhile, it still was syncing steps when messed up. 

[geekyguide]

Gosh, I hope not. I'm outside the US so I imagine the replacement procedures will not be that easy for me. Definitely no problem with tracking activity - it's really just the display, but the issue does seem to be getting progressively worse. Thanks for sharing your experience sloth7

[LiliyaFitbit]

Welcome to the Fitbit Community, @sloth7. Thank you for your reply, @geekyguide.

@sloth7 Thank you for joining the thread and sharing your experience and helpful tips. I am glad to hear you received a replacement and hope you continue enjoying the Fitbit experience. 

@geekyguide I understand your concern. I am sure our Support team will do their best to help you, please keep working with them. You can take a look at this page for more information about the warranty policy.

I'll be around if you have any questions. 

[geekyguide]

I really hope something can be done. The problem is getting drastically worse over the past few days.

[LiliyaFitbit]

Thank you for your response, @geekyguide.

I understand how you are feeling, thank you for providing a photo. I could see that our Support team got in touch with you and helped you resolve the issue. Thank you for your time and efforts.

If you have any questions, feel free to let me know.

[MamaWolf5]

Mine is basically doing the same thing.  I've had my fitbit for about a year and just a few days ago I noticed the top half of my screen is unlit on every other line.  Now the top 1/4 is completely black and all the rest of it has every other line unlit. I'm not sure what is going on.  I tried restarting it but that didn't fix it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MamaWolf5.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[TamaraHHsu]

I'm also having the exact same issue. I've had my Fitbit for a little over a year, however the top half has "dead" pixels running through the screen and it's getting progressively worst. I've tried restarting my Fitbit as well as change screens. Nothing has helped. 😞

[RosieM13]

I am having a similar issue.  My screen is dimming, parts of the numbers are completely black and there are black lines through the numbers.  Soft reset and charging the battery have not helped.  It does still connect to my cell phone.  I have had mine since 2019.  The expectation that this device will last a year or two is unacceptable.

[AlvaroFitbit]

@TamaraHHsu @RosieM13 It's nice to have you on board!

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[evanmmay]

Hi Liliya,

I am having a similar issue with my Fitbit Inspire HR. I have tried rebooting and hard resetting, as well as changing the clock face but the issue persists. 

Could you please have customer support team contact me also.

Best

[lisanneger]

Hi, seeing the discussion above I wondered if someone can help. I already restarted, via display and hard reset. I changed the clock. I have Fitbit charge 4. It has horizontal black lines.