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Inspire HR showing incorrect heart rate

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‎03-10-2021 17:45 - last edited on ‎03-11-2021 03:25 by Fitbit Moderator

‎03-10-2021 17:45 - last edited on ‎03-11-2021 03:25 by Fitbit Moderator

Hello 

hoping someone can help out I went for a walk today and when I checked my Fitbit said hR was 103 at 12:5o then 155  5 min after then 5 min later went down to 123 I don’t think that is correct usually my walks get me up to 110-125 depending but not that high I think there is something wrong anyone else have this issue with Fitbit I am going ti try to reset it but will I lose all my info 

 

 

Moderator Edit: Clarified subject

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‎03-11-2021 03:26

‎03-11-2021 03:26

@Tdif Thanks for being part of our Community! 

 

I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Hope this helps.

Alvaro | Community Moderator

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