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Inspire HR shows 001 Error and Smiley Face

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‎11-14-2024 18:05 - last edited on ‎11-19-2024 11:15 by Fitbit Moderator

‎11-14-2024 18:05 - last edited on ‎11-19-2024 11:15 by Fitbit Moderator

This morning, after my Fitbit App updated my Fitbit Inspire HR had a blank screen and would not turn on.  The battery was not flat as I had not received any notification of a flat battery and it was at 100% 2 days prior when it last synced.  I connected it to the charger and a smiley face appeared and the screen then went blank.  After a little while I pressed the side button and the flashing Fitbit logo appeared as well as "001".  I have tried a "hard reset" by holding the side button down for 15 seconds.  This got rid of the Fitbit logo and "001" but now it just cycles through a blank screen to smiley face to occasionally the Fitbit logo and "001".  How can I reset my Fitbit or has it failed beyond fixing?

Moderator Edit: Clarified subject

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‎11-19-2024 11:15

‎11-19-2024 11:15

Hi there @Kev-B! A warm welcome to the Fitbit Community!

Thank you for informing us about this situation and for all your efforts.

Please try to do the following:

  1. Connect Inspire HR to the charging cable. 
  2. Press and hold the buttons on your tracker for 5 seconds. Release the buttons. When you see a smiley face and Inspire HR vibrates, the tracker restarted.
  3. Follow the steps from this article: Why can't I set up my Fitbit device? 
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‎11-19-2024 19:36

In response to FatimaFitbit

‎11-19-2024 19:36

Hello FatimaFitbit, firstly I wish to point out that on my Fitbit HR I only have 1 x button, not "buttons" as you have asked me to press.  After pressing the button a smiley face does appear but the Fitbit does not vibrate and then the smiley face disappears and the screen goes blank.  After sometime the smiley face appears again then disappears again.  This happens several times until the Fitbit logo and 001 appears again and stays on the screen.  I have also tried the steps in the article but as the Fitbit doesn't turn on the steps in the article do not work.  This problem started straight after the Fitbit app was updated on my phone.

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‎11-23-2024 10:26

In response to Kev-B

‎11-23-2024 10:26

Hi there @Kev-B! Thank you so much for your answer and for all your efforts.

I'm sorry for the confusion with the buttons, you're right the Inspire HR does only have one button.

 
In this case, please contact support if you haven't already. Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.
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