Inspire HR shows a "001 error" message

[Dave.S]

I have an inspire hr.  I got a low battery indication, and a little while later the screen changed to the Fitbit logo, with the numbers 001 and IKQMHJJ3.

I plugged the device in and left it for a while but there was no change. 

I tried restarting it by holding the button in while it was plugged in button in for 10 seconds. After that the screen went black and I released the button. It showed a smiley face, then a black screen and wouldn't respond. A short while later the 001 error was back.

Moderator edit: updated subject for clarity

[Nathaniel_S]

Hi everyone,

Bought a Charge 3 HR only a few weeks after it was released, was working fine for a while until it started cutting out at random occasions - every time it did that, the display would read "001" and the Fitbit logo, although the device was vibrating when I pressed the home button it would not go back to the device menu when it was working normally. Each time it happened, I followed the "restart device" process that I had been advised about when I contact Fitbit initially, yet it continued to cut out every 1-2 days.

After becoming increasingly frustrated with it, I went back to the store that I bought it from and exchanged for another Charge 3 HR, thinking that I got a faulty device originally - same deal, worked normally for a week or so before the cut outs started again.

Eventually I gave up on the Charge 3 HR's and swapped the second unit for a different model, namely the new Inspire HR. And guess what, the exact same issues that I was having with the Charge 3 HR devices are being experienced again with the Inspire HR this time around!

Has anyone else had the 001 screen of death come up on their Inspire HR since they got one, if so how did you work around this fault which appears to be an issue across various Fitbit models?

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

Nice to see that you're digging into the Forums @Nathaniel_S, let me give you a warm welcome to our Community.

Thanks for your reaching out the Forums and for sharing all the details about the error message that you're getting on your Inspire HR. Sorry to hear all the inconvenience that you had with your previous Fitbit Charge 3 and the replacement too.

I'm sending the feedback to our team. I've also requested a case for you, our team will be contacting you via email shortly. Thanks for confirming, anything that you need let me know. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your understanding.

[OhRoseyT]

I am having the same problem with my Inspire HR. I have only had it 2 weeks. I am about ready  to take it back and give up on Fitbit. I had a Fitbit One for 3 years and never had a problem. 

[Drmunkee]

Posting on a friends behalf, but she has the same problem with a different error code - qkzmjhjh01

[cubu12345]

I had a similar thing happen with the Fitbit logo, a different code and the 001 pop up one day after charging my inspire HR. I chatted with support and did two resets, a short and long reset and was not able to get the error message to go away. Since my inspire HR was still covered under warranty, they were able to send me a free replacement. I would definitely contact customer support to see if that’s an option for you. 

[Ikon]

I’m having the same issue. Different letters, but everything else is the same. The screen will stay on so it will drain the battery, too.

[MattFitbit]

Hi folks! 

Thanks for taking the time to report this issue. I have already forwarded your feedback to our engineers who are looking into this. 

@Drmunkee @cubu12345 @Ikon  In the meantime, please attempt to perform a restart to refresh your tracker's system. If that does not resolve the issue, please let me know.

@Dave.S Thanks for performing a restart. Sorry, your issue was not resolved. I have contacted our support team on your behalf. They will be in touch via email soon. So keep an eye on your inbox.  

[Dave.S]

Ok great, thanks

[ddozier110]

I have had my Fitbit Inspire HR for 1 day and it basically "bricked" with the 001 error.  Please provide a solution

[Nathaniel_S]

@ddozier110 Judging by the comments I've been receiving from the Fitbit help desk on my faulty Inspire HR, I don't think they even know a solution. 

[Darmama]

Mine is doing same I have tried numerous times to restart it will show the smiley face and go blank. 

[Dave.S · Accepted solution]

Do a chat with customer support.

They said there was nothing else to try, so they checked what country I lived in and if I was under warranty.

So now I'm sending mine in for a replacement

[Darmama]

Thank you I will try that I just ordered mine march 14 received the 16th so I would hope it would be under some warranty 🙂 

[DarBar]

I am have the same problem. Screen went blank after a couple of weeks. Will not reset. Help!!

[ddozier110]

I received it 1 day after I received my Fitbit. Contacted support by chat, they had no clue, sent me a label and I sent it in.

[AlexandraFitbit]

Hi everyone! I apologize for the delay in my response. 

Nice to see you around @Dave.S! Thanks for taking the time to write back and for sharing your experience with customer support, I'm happy to hear that you are sending your Fitbit for a replacement, I hope you will enjoy the new one soon. 

Thank you @Darmama and @DarBar for letting us know that you have the same inconvenience with your Fitbits. I appreciate the fact that you both restarted your Inspire HR. I have created a case for you both, so our support department can assist you, they will be in contact shortly. 

Let me know if there is anything else I can do for you! 😊

[YojanaFitbit]

Hi @ddozier110 @Nathaniel_S and @OhRoseyT thanks for reporting the issues with your Inspire HR. 

I really appreciate your time and patience while we're working on solving the issues that you're having with your Fitbit. In this case, please try to restart your Fitbit Inspire HR with these steps: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

And if this doesn't help, please let me know so I can request a ticket for you. Thanks @ddozier110 for reporting this with our team. I'll be checking with our team your case, keep an eye on your email inbox.

Let me know if you have questions. 

[Stabatz]

I don’t get an error code but my screen stays blank. Tried to restart it and got the smiley face but nothing beyond that. Oh, except short vibration every so often...help me too please!!

[DarBar]

Exactly what mine did. Still waiting for a response from Fitbit.

Sent from my iPhone