Inspire HR shows a "001 error" message

[Dave.S]

I have an inspire hr.  I got a low battery indication, and a little while later the screen changed to the Fitbit logo, with the numbers 001 and IKQMHJJ3.

I plugged the device in and left it for a while but there was no change. 

I tried restarting it by holding the button in while it was plugged in button in for 10 seconds. After that the screen went black and I released the button. It showed a smiley face, then a black screen and wouldn't respond. A short while later the 001 error was back.

Moderator edit: updated subject for clarity

[NellyG]

Hi @bjwaller Oh wow, that is weird! Have you tried restarting the Inspire? If not do it several times, but please report back here if it doesnt fix the issue.

Restart your tracker

[PDADoc]

Happened to my wife on Tuesday.  It all of a sudden went blank, the said the battery was at 87% the night before, and when she got home, I tried resetting it multiple times, but I got the same result as everyone else here.

I should also mention that I just today received my replacement Inspire HR after having to send in MY defective tracker that was just six days old!  To make things worse, I sent it on the 28th of last month, and only received the replacement Tuesday (yesterday).  Three weeks is too long to have to wait for a replacement.

I can understand that sometimes things happen, but this is ridiculous!  I'm willing to give small companies getting started a pass, but Fitbit is pretty large now, with lots of cash; there's no reason they can't take a credit card hold and send one out right away; this has to be the worst customer service experience that I've had in a very long time, and after what I just went through, it looks like I might have to do it again.

Unacceptable!

Moderator edit: Format.

[Lasc]

My daughter is having the same problem.  Fitbit only 1 month old.  

Can get smiley face and a vibration every 20 seconds.   Will not collect to Bluetooth.   Have tried restarting, rebooting etc?  How do I send it back for replacement? 

[PDADoc]

Well, how I did it was through Fitbit Support Chat, and after 30 minutes of back-and-forth, with the support person insisting I try various things, as though I was an idiot who didn't know what I was doing, she eventually relented and processed the warranty exchange.  But be warned:  when they send you a return label, it's going to be for the slowest possible method to be sent back to them.  In my case, it took almost two weeks via FedEx Smartpost for it to get to them.  The replacement took about a week or so to get to me yesterday.

YMMV, but I just want you to know what you might be in for.

By way of comparison, I decided to exchange my wife's Fitbit with Amazon, where we bought them.  They immediately shipped out the replacement within 30 minutes, gave me tracking info for delivery tomorrow, and sent me a label to send back the defective one, which I dropped off at UPS on my lunch break.  That's how it's supposed to be done!

Moderator edit: Format.

[Lasc]

Thanks. That’s what I’ve been reading on the other replies. So I’ll prepare for a battle.
Very disappointed in the product.

Sent from my iPhone

[JazminC]

Same thing is happening to mine. Every time I reset the smile face comes up, it vibrates and then goes blank. The side button also seems to be stuck somehow. I would really like to get this fixed as it was a gift for my boyfriend and i feel Bad for getting him a watch that’s been messing up.

Also he’s only had this Fitbit for about 3 weeks.

Moderator edit: merged reply

[Deb_n_Don]

Mine is less than 1 month old and did the same thing.. really disappointed with Fitbit 

[Melsan73]

I have had my Inspire for about 2 weeks and it has a black screen. I get the restart smiley face and than it will go away and I get nothing else. Any recommendations?

[cbratcat51]

Mine is doing the exact same thing.  Very frustrated.  Worked fine for 2 months and now nothing.  Reset several times, can't get anything beyond a smiley face.  Used all my activity points I had saved up, through my company, to buy this and it worked for 2 months.  Not happy at all.  

[Swindon66]

On 04/12 you wrote me to say I was to watch my inbox for they'll be contacting me soon.

It's 0418 and I'm still keeping an eye out in my inbox.

Thanks for your reply.  Right now I'm not sure I want to take my valuable to to go through what so many of you have gone through and got very slow and/or negative results.

Moderator edit: merged reply

[SunsetRunner]

Having the same issue. What’s going to be about this?

[davidak50]

I am having the same issue, seems like a lot of people are experiencing the same thing. How do we fix this?

[SunsetRunner]

Call customer support they will send you a replacement 

[davidak50]

Thank you, I'll try that.

[Jfarr2023]

Hey Fitbit!!! Are you not reading all these messages with everyone having the same problem?? What is the problem? It's obviously an issue on your end and it would be fantastic to get an update on why this is happening and if there is a solution 

[LR4574]

I was speaking to support last Sunday, i am still waiting to hear back from them, apparently it is with their higher technical team, this is just not good enough. I don't even know if I want replacement, my trust in the brand has been damaged. 

[Lasc]

I spoke to “customer care” yesterday.   Not very helpful.  Told me to clean it, plug it in else where, press button for longer then I said already.  But when I mentioned all other complaints on line here she completely pretended not to hear me twice!!! 

So she’s sent my problem to someone else and they are due to get back to me with 24-48 hours.  

[SunsetRunner]

That sucks I’ll they did when I called was to try and reset it when that
didn’t work they took the steps to replace it.

[AlejandraFitbit]

A warm welcome to the Community @bjwaller and @NellyG thanks for the input.

I agree with our friend here, you should try the restart process and if you keep seeing this message after these steps, feel free to provide me with a photo of this error by following the instructions provided in this post.

I hope to hear from you soon. 😊

[Missmuffin]

Took well over 48 Hours for them to get back to me - and it was through email - they sent me a return label - it was going to take 10+ days for me to receive a new one- not acceptable! - I returned to the store where I bought it and purchased another - I really like the product and I  hope this one works! Fitbit customer service is really lacking - hoping they read these posts 

Moderator edit: Format.