Inspire HR shows a "001 error" message

[Dave.S]

I have an inspire hr.  I got a low battery indication, and a little while later the screen changed to the Fitbit logo, with the numbers 001 and IKQMHJJ3.

I plugged the device in and left it for a while but there was no change. 

I tried restarting it by holding the button in while it was plugged in button in for 10 seconds. After that the screen went black and I released the button. It showed a smiley face, then a black screen and wouldn't respond. A short while later the 001 error was back.

Moderator edit: updated subject for clarity

[beachprincessd]

I just got the same one

[Andismomma]

 I just got the same error message can’t figure out what it means and now I get nothing but a quick buzz every few seconds

[LizzyFitbit]

Hi @Sullivan.molly, @OhRoseyT, @Idefix2 and @Lili2019. it's nice to see new members around. Thanks for getting back @ddozier110.

I do apologize for the delay in my response and thanks a million for trying our suggested steps. You did a great job!

@Sullivan.molly, I've checked with our Support Team and apparently they already took your case under their wings. I'm sure they'll take good care of you.

@ddozier110 and @OhRoseyT, I see your point of view and I'm sorry for the inconvenience experienced. Our team is always working to improve our products and services, and I appreciate your feedback. 

@Idefix2 thanks for letting me know that your device is having this behavior. I was informed by our team that you got in touch with them. I'll be checking with our team, so keep an eye on your inbox.

@Lili2019, I've contacted our Support Team to request a case for you. They'll contact you via email, so keep an eye to your inbox.

I'll be around, so let me know the outcome.

[Sarahud]

I have exchanged the fitbit for a new one so the support Team will no longer look into this issue. Hopefully you will find a resolution 

[mtsink]

My screen just went blank. It was at 65% battery power when it went blank. I've tried to charge it and nothing happens, just stays blank.  However, it vibrates roughly every 30 seconds, no display just vibrates. I bought it at London Drugs, I've had it for 23 days and the return policy there is 15 days.  I hope I'm not screwed? 

[OctopusWoman]

Same issue.  Bought my Fitbit Inspire HR on March 15th of this year directly from site.

System went down to a blank screen and thought it needed charged but it vibrates every so often.
Nothing comes up all screen.

Hold down button and get a smiley face.  Nothing else.  

Smiley Face must mean, "Screw You."

Customer support "elevated my case" and someone will be contacting me shortly via email.

Really?

[gbloomberg]

I am also having the same problem.  Fitbit symbol next line the letters' ELNMJCJB' next line, the infamous '0001'.      This is incredibly frustrating.    Have done all the reset suggestions and stuck here.  Really need this fixed asap as I was using the app to track my regular exercise to accumulate points at work to decrease insurance costs. 😞    About ready to go back to Garmin product...

[mtsink]

I don't even get a smiley face, just blank screen and vibrates.....

[YojanaFitbit]

Hi guys, nice to see you here on the Forums, thanks a million for reaching out! Welcome to the new members too @mollyb26 @gpitroda @Brandi417 @Rajeev_vs308 @Swanee33 @Swilki84 @cbratcat51 @blusher1966 @mtsink @OctopusWoman @Sarahud @gbloomberg . Sorry for the delayed response.

@cassbett thanks for reporting the issues that you're having with your Fitbit Inspire and for trying to restart it. I noticed that you have a case open for this, I've updated your case today. You will be getting a follow up email from our team shortly. Please keep an eye on your email  inbox. 

@mollyb26 I appreciate the time you've taken to troubleshoot your Fitbit Inspire HR. Restating your Fitbit usually helps, but as you've mentioned that it just shows the smiley face and does nothing; I've checked with our team and noticed that you already got a solution for this. Hope you're back on track, if you need anything else, keep me posted.

@Missmuffin Thanks for sharing the feedback of your experience with customer support. I'll pass it along to our team, since your comments are important for us. I totally understand your point of view, but thanks for sharing with us the outcome of your situation. We're glad to know that you like Fitbit product, and as I mentioned before; your feedback is greatly appreciated. 

@Deb_n_Don I noticed that you've reported similar issues with your Fitbit Inspire HR, thanks for sharing this information with us. Did you get help from the retailer? If we can keep assisting you, please let know. If the restart is not working for you, I can request a case on your behalf if you wish.

About your inquiry regarding to our replacements, depending on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. This product is tested and determined to work like new, with minimal wear and tear.

@gpitroda Thanks for reporting the issues that you're having with your gift, this is not a normal behavior of the Fitbit Inspire but I really appreciate the time you've taken to troubleshoot it. Thanks for trying to restart it. I've checked with our team and noticed that you've a case open for this situation. Please check the last email you got from us and respond with all the details that you've shared with us. They will be taking care of you. 

@Brandi417 and @Swilki84 Actually, for some users has helped to restart the Fitbit Inspire HR. Have you tried this? 

@Rajeev_vs308 Thanks for reporting the behavior of your Inspire HR, we've received feedback about this situation and we're working on solving it. Our team is taking care of each user, depending on the scenario. I'd recommend keep in touch with our team, I've updated your case with the most recent information. Please keep an eye on it and reply with as much information as you can. They will be glad to keep assisting you.

@Swanee33 Thanks for your feedback about your Inspire HR and for trying to troubleshoot it. Since those steps didn't help, I've requested a case for you; our team will be contacting you via email shortly. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

@LR4574 and @Melsan73 Sorry about the issues that you're having with your Fitbit Inspire HR. Our team is taking care of your case, please reply to the last email you got from them. If you have questions about the process, they will be glad to help you. 

@PDADoc Thanks for posting your feedback about Fitbit product. Please keep communicating open with our Support Team, in case you have more questions regarding this matter. Each case is different but it's always reviewed by our customer service representatives. I'm pretty sure they will provide you with a proper response. Sorry that you feel this way, each user case is very important to us and our main goal is to provide outstanding support to all of you. I've already taken the feedback, since we're actively reviewing your posts to provide feedback to our product development team.

@Lasc Thanks for your feedback. I've checked your daughter's case with our team and I noticed that you've already gotten a respond from them. As I mentioned above, our replacements are sent depending on available inventory; we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color. This product is tested and determined to work like new, with minimal wear and tear. Let me know if you have questions about this. 

@JazminC Sorry about what happened with the Fitbit Inspire HR of your boyfriend. Fitbit is always trying to provide great products and customer experience. In this case, I've requested to our support team to create a ticket on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

@Swindon66  I really appreciate the time you've taken to report this, I understand your point of view but I'd suggest to check with our support team again. I'm sure they will be glad to keep assisting you. You will find the details of your case on your email inbox. 

@Sarahud, thanks for the time taken to let me know about this. I appreciate you for trying the restart and I'm glad that you were able to get a new one.

@mtsink, I've requested a case for you so our Support Team can give you a hand about this situation. Please check your inbox as they'll be contacting you via email.

@OctopusWoman and @gbloomberg, I understand your position and appreciate your efforts in trying our suggestions, including the restart. I was informed by our Support Team that your case is being under review, so make sure to keep an eye to your inbox.

Let me know if you have questions about this.

[FitInPNW]

Agree! It's especially terrible because the Inspire is only offered to corporate employees. If I can't get my issue resolved, I'm going to tell our HR Wellness team to remove the product so other employees don't go through this. And our company is over 60,000 employees so it would be behoove Fitbit to figure it out quickly. Putting the minimum viable product out to corporate employees and hoping for the best with patch updates is a huge mistake.

[Lasc]

Can I enquire has the fault been identified or will the same thing happen again with the replacement Fitbit. 

[blusher1966]

I didn’t see a reply for my message. After reading that Fitbit’s solution is to send a refurbished one and that it takes 3 week to get it, I ended taking mine back to Kohl’s and trading for a brand new one. We will see how it goes.

[gfbuyer]

My wife's fitbit became unresponsive. It was at 38% battery and she put it on the charger. After awhile she pulled it off and it would not turn on. I tried to reset it by putting on charger and holding button until the smile came up. It did not work the first time, and then seemed to come up with the smile the second time. After that it would not turn on again. I set it down on a table to do something else and when I looked at it the face shows the following screen which will not turn off even with presses of the button. Anyone know what is going on with the fitbit ?

[NellyG]

Hi @gfbuyer  I have flagged a moderator to come to your assistance

[gfbuyer]

thank you ! Was surprised I had not seen any replies since posting. Hopefully this will help.

[OctopusWoman]

TONS of issues with the Inspire HR.
I only had mine for 3 weeks and loved it. Did the same thing as what is
being reported.
However, I called/emailed fitbit directly (as that is where I purchased)
and they have a brand new replacement on its way.
My concern is that so many are reporting unresponsive failures from their
same devices. I have asked Fitbit.com what percentage is being returned
with this same issue but have not received a response.
Concerned that the same thing is going to happen; however, on my case
summary, they indicate it is a battery issue.

[DanielBruce]

So what am I supposed to do about my Fitbit screen turning all black n it vibrates every so often

[DavideFitbit]

Hello @FitInPNW, thank you for taking the time to share your feedback about the Inspire device. This is always useful for the team of developers, to continue improving the quality of products and services.  Could you please confirm if you're personally experiencing this problem? So we can know if you need further assistance with this. 

@Lasc, @OctopusWoman, thank you for the update, it's good to know that you'll be receiving a replacement soon. We haven't received any other updates about this, but the team of the developers is already aware of the numerous reports from users and they're working to find a solution. 

I'm sorry to see your post hadn't been addressed, but it's good to know that you were able to get a new device from the retailer. I hope everything goes well with the new device, keep us posted @blusher1966.  And thank you for your feedback. 

Thank you for sharing all this information @gfbuyer, @DanielBruce, before considering other options, could you please confirm if you already tried any troubleshooting steps? More specifically, if you already tried the restart procedure?  

Keep me posted. 

[Tallyesin]

having the same issue with my wifes Inspire Hr screen is blank and it vibrates every 20-30 seconds. I have reset it 3 times got the smiley face then back to blank screen and vibrations. what next?

[gfbuyer]

@DavideFitbit Yes I followed the restart instructions as indicated in my original post.