Inspire HR shows a "001 error" message

[Dave.S]

I have an inspire hr.  I got a low battery indication, and a little while later the screen changed to the Fitbit logo, with the numbers 001 and IKQMHJJ3.

I plugged the device in and left it for a while but there was no change. 

I tried restarting it by holding the button in while it was plugged in button in for 10 seconds. After that the screen went black and I released the button. It showed a smiley face, then a black screen and wouldn't respond. A short while later the 001 error was back.

Moderator edit: updated subject for clarity

[Jaclynbernia]

I have been having the same issue with my inspire. It has been on the logo with the 001 code for weeks. I have tried restarting it and charging it but nothing helps and it won't connect to my fitbit app. I had a fitbit Alta for years with no problems and I was so excited to update to the Inspire when it was given as a gift but I can't even use it.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jaclynbernia.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling about this situation and appreciate your troubleshooting efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your tracker's behavior and help you with this matter. Click here to get connected. 

See you around.

[SunsetRunner]

Same problem here.  Displays logo, 001, and if I restart it shows a smiley face then back to blank.  

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing that you've been having the same inconvenience with your Inspire HR and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day.