Inspire HR shows a "001 error" message

[Dave.S]

I have an inspire hr.  I got a low battery indication, and a little while later the screen changed to the Fitbit logo, with the numbers 001 and IKQMHJJ3.

I plugged the device in and left it for a while but there was no change. 

I tried restarting it by holding the button in while it was plugged in button in for 10 seconds. After that the screen went black and I released the button. It showed a smiley face, then a black screen and wouldn't respond. A short while later the 001 error was back.

Moderator edit: updated subject for clarity

[blusher1966]

I took the first one back to Kohl’s and exchanged it. I emailed and called the company to get a replacement for the second one. It came from the manufacturer and I’ve had it for a week so only time will tell if they fixed the issue. I read that it’s a faulty battery.

Sent from my iPhone

[9ahg]

I also have an InspireHR, had it for a couple of months and I plugged it in to charge but when I checked it appeared to be dead.  I went through the reset process but after the smile appears it changes to the Fitbit logo with 001 below it. I cannot sync or charge.

[Birdiebon]

They sent me a new one. Not impressed with the way Fitbit tested the Ultra, sure are a lot of people with this issue.

Reset it multiple times with Fitbit’s assistance, never successful. They had to send me a new one.

Sent from my iPhone

Moderator edit: merged reply

[9ahg]

Thanks for the info

[jasminmurphy]

hi, i am having the same problem and my inspire he will not turn on. each (many) attempt to restart it vibrates and the smiley face appears for a couple of seconds then nothing else. Has been like this for a few days now with no power at all despite it being plugged into power source. 

need solution asap!

Having tried all of your suggestions it has not worked. i have tried many times over the past 2 days. smiley face and short vibration is all i get then blank screen over and over 

Moderator edit: merged reply

[reiter]

I returned mine to Target and purchased a Garmin  - problem
solved!!! 🙂

Moderator edit: Removed personal information.

[MaryGG]

I have the exact same problem - did the support chat the they need to escalate and review the problem - no replacement offered so far - device is only two months old.

Not feeling great about this 

Update:  Customer Service confirms warranty replacement.  Yipee!

[juand751]

I am having the 001 code issue on my newly bought Inspire HR. I have tried to reset it 4 times now and still no luck. This is very frustrating considering I use this watch daily for motivation and tracking and I also paid over 100 bucks for this watch. The place I bought it from won’t accept it back because I lost the receipt. I could really use such help. Thanks. 

[MaryGG]

Engage with client support - go through the process. Mine was confirmed as warranty replacement.

[9ahg]

Yes did that yesterday, a replacement is on the way.

[YojanaFitbit]

Hi there, nice to see you around! Sorry for the delay.

@YYichaoZ @Kshaibani  Thanks for trying the suggested steps and for reaching out customer support. I've checked with our support team and I noticed that you have a case for this, but if you need anything else from me keep me posted. 

@9ahg Thanks for the heads up, I'm glad to see that you got help from our team. They always take good care of our users. 

I really appreciate all the time you've taken to troubleshoot your Fitbit Inspire HR @jasminmurphy, since those steps didn't help I've requested a ticket for you. You will get an email from our team shortly.

Your feedback is greatly appreciated @blusher1966, @MaryGG and @Birdiebon. Our team is checking these cases and find the root cause of this error. Thanks again for sharing your comments with us.

@reiter I'm sorry to see you won't be stepping with us, but I understand that you prefer going to a different direction. In case that you need anything else on the community, please let me know.

@juand751 Nice to see you here again. Our team is analyzing your case, please keep communication open with them since they will be reaching you out shortly. 

Thanks for your understanding!

[Kshaibani]

Today I got the replacement unit and I hope last long. Thanks

[YYichaoZ]

The problem still exists. I bought it in the store, but I didn't keep the receipt. Can you help me replace it with a new one?

[9ahg]

I purchased mine on Amazon and after trying the troubleshooting 7-8 times
finally chatted with Customer service at Fitbit. They authorized a
replacement which I received a couple of days ago. I didn’t have any issues
getting it replaced

[YojanaFitbit]

Hi @Kshaibani and @9ahg thanks for sharing your Fitbit experience, I'm glad to see that you're back on track. We appreciate your feedback, please let me know if you need anything else from us.

@YYichaoZ thanks for getting back. Please reply to the last email that you receive from customer support, they will be glad to keep assisting you with this process. I hope you get a quick resolution for this.

 I'll be around. 

[Swindon66]

It is now June 8th and still have not heard from Customer Support.   The product is still is having the problems I started this subject about.  All we wanted was a replacement and no contact.  And yes, we still keep on trying to make it work.   The store we bought it at (Best Buy) did a wonderful job of selling it to us.  When your product died it was 1 day past the return policy at Best Buy.   The got their money and you got yours and we have nothing from your customer service.  

The money won't be the end of the world, but your product and service is absolutely the worst.

PS- Still waiting

[DwiAhadi]

Hello, 

I am having the exact same problem. 

I've been trying to get the fitbit to start (Inspire HR) for about an hour this morning after take from charge the battery.  I have resent several times.  I see the smiley face each time, then nothing but the 001 error. 

[YojanaFitbit]

Hi @Swindon66 thanks for updating your case. @DwiAhadi welcome to the Community Forums. Sorry for the delay.

@Swindon66 My apologies for the time this has taken, I've updated your case. You will receive the information shortly.

@DwiAhadi thanks for reaching out, I noticed that our team already has the case under their wings and they will be checking with you soon. Let me know if you have questions. 

I'll be around. 

[Lovethewine]

Hi, 

My inspire has started the exact same going.

I tried a factory reset many times but still the same

Help please 😯😯

[DavideFitbit]

Welcome to the Community forums @Lovethewine.  

Thank you for sharing this information about what you've experienced with the Inspire HR, and confirming that you already tried the reset process. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Please keep me posted on the outcome.