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Inspire HR shows a smiley face and it won't sync

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‎09-06-2021 06:10 - last edited on ‎09-06-2021 07:40 by Fitbit Moderator

‎09-06-2021 06:10 - last edited on ‎09-06-2021 07:40 by Fitbit Moderator

This is my second message now and I am extremely frustrated. At this point I have tried everything to fix this watch and I would now like to either send it for repair or have a new one sent to me. As I stated in my last 2 messages, this was a gift for a friend for christmas and she didn't even have it 6 months before it started acting up. 
Please advise as to next steps and please don't ask me to do anymore troubleshooting on my own. 

Thank you. 
Kelli 

samuithedog@gmail.com

 

Moderator Edit: Clarified subject and formatting

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‎09-06-2021 07:40

‎09-06-2021 07:40

Welcome to the Community, @Kelliaeiou 

 

I understand where your frustration is coming from and I appreciate the troubleshooting performed. I could see on your previous post that you reported this misbehavior on your Inspire HR, so I recommend you to contact our Support team by requesting an online chat or calling them as they will gladly review your case and check your options.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
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‎09-08-2021 17:53

‎09-08-2021 17:53

I had my Fitbit for five WEEKS when it absolutely died.  Tech support could not solve the problem.  I had to send it back on my dime.  My replacement Inspire is now about a year old, and I believe it is dying.  Their products last about a year.

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‎09-10-2021 07:47

In response to BraulioFitbit

‎09-10-2021 07:47

My Fitbit is also stuck in smiley mode. It is charged, but it won't turn on and it won't sync. It does briefly flash a smile when I hook it up to the charger. No vibrations.

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