Inspire HR shows black screen

[HeuerKat08]

I was using my Fitbit Inspire HR & suddenly, the screen went black. I tried charging, it did not charge. I still have a black screen and I cannot reset the Fitbit Inspire HR. It does not respond to anything at this point. My inspire HR is only 8 months old. I have not had any problems up until now. Suggestions?

Moderator Edit: Clarified subject

[kimbavw]

I'm having the same problem too. It seems like the display got dimmer and then stopped working. I also get the "blip" when I press the side  button, but no display. 

[SkeriGray]

There was an update for mine and once I did that, screen came back on.

[mdfitzgerald]

My screen is also black. It is not recognized by the phone app or computer. How would I get to an update to try that? 

[SkeriGray]

My update showed on my phone, I'm sorry I don't know where else to try and
get it.

[ButchChris79]

The update is on the Fitbit app.

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I’m sorry, I have no other helpful advice.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @kimbavw @mdfitzgerald.  

Thank you for all the details that you've provided after the black screen of your Fitbit devices.

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

It's great to know that you were able to fund a resolution, thank you for sharing your experience with this @HeuerKat08 @SkeriGray @ButchChris79! 

Let me know if you have further questions.