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Inspire HR shows line across screen

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‎10-08-2020 14:20 - last edited on ‎10-13-2020 10:39 by Fitbit Moderator

‎10-08-2020 14:20 - last edited on ‎10-13-2020 10:39 by Fitbit Moderator

Just purchased a new Inspire HR. Downloaded the Windows 10 App and followed all the instructions to the letter. The Fitbit screen shows a line across it or goes to the setup screen. Tried all the restart procedures and nothing happens. Have tried all this at least 10 times and still cannot get the Fitbit working. Is there a fix or do I go and get my money back? Jess

 

 

Moderator Edit: Clarified subject

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8 REPLIES 8

‎10-13-2020 10:41

‎10-13-2020 10:41

@JessandAdrian Welcome to the Community. 

 

Sorry to hear that your Inspire HR isn't working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-13-2020 13:42

In response to AlvaroFitbit

‎10-13-2020 13:42

I have absolutely got the same issue from straight out of the box, it charged, but always the flat line across the centre of the screen. help please

 

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‎10-13-2020 15:03

In response to SunsetRunner

‎10-13-2020 15:03

ME TOO!! I have been racking my brains for days!!! PLEASE keep me posted.

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‎10-13-2020 15:04

In response to SunsetRunner

‎10-13-2020 15:04

ME TOO!! I have been racking my brains for days!!! PLEASE keep me posted.

 

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‎10-14-2020 08:00

In response to AlvaroFitbit

‎10-14-2020 08:00

I have absolutely got the same issue from straight out of the box, it charged, but always the flat line across the centre of the screen. help please

 

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‎10-14-2020 14:41

In response to SunsetRunner

‎10-14-2020 14:41

Just to update, I had a remote chat with customer services today. They walked me through all steps that I had already done, and that's expected, and right that they should do so. The problem could not be resolved, and so I have been offered a replacement FitBit Inspire HR free of charge. I naturally accepted this, and have since had confirmation via email, that one will be sent to me within 5 working days. That, for me, is a good result, and my thanks go to the Customer Service team, and specifically to Lemuel for the help given.

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‎10-28-2020 10:31

‎10-28-2020 10:31

I have just bought and set up an Inspire and just like you Jess and Adrian I have the line across and nothing will get it to work. This is appalling and frustrating..

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‎04-11-2022 11:38

‎04-11-2022 11:38

I got this for the first time today - line across screen.

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