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Inspire HR shows lines through display

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‎05-10-2021 08:32 - last edited on ‎05-10-2021 09:39 by Fitbit Moderator

‎05-10-2021 08:32 - last edited on ‎05-10-2021 09:39 by Fitbit Moderator

My Fitbit is currently showing lines through the display and it is progressively getting worse. It started with one line at the top of the clock face and is now through almost the first set of numbers. 

 

 

Moderator Edit: Clarified subject

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‎05-10-2021 09:42 - last edited on ‎11-28-2024 08:01 by Fitbit Moderator

‎05-10-2021 09:42 - last edited on ‎11-28-2024 08:01 by Fitbit Moderator

@Summergrlshs It's nice to have you on board!

I suggest you restart your tracker by doing the following:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-11-2021 07:24

In response to AlvaroFitbit

‎05-11-2021 07:24

I have tried this and my tracker shows the smiley face but doesn’t vibrate. It also didn’t fix the issue. 

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‎05-12-2021 12:42

In response to Summergrlshs

‎05-12-2021 12:42

I’ve had that happen on two devices. First one was within 1yr warranty so after numerous restart, reset instructions from Fitbit failed to resolve the issue, they sent me a replacement which was refurbished and was not under warranty.  Now this year nearly to the date, the second one started the lines issue. For well over a month now is totally blacked out so I can only view info on phone app.  It still tracks but is useless to view anything.  If yours is still under warranty you should ask about a replacement.   

 

I won’t make it a third mistake .... currently shopping for other tracking devices from other companies.   A tracker should last more than a year.    

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