Inspire HR sleep and battery issues

[ElliannaPaine]

I have had my Inspire HR for about a year and never had many troubles with it. Within the last month or so it has not been retaining the charge for longer than a few hours and it used to last for several days. It also is not tracking my sleep.

I have restarted it several times, checked for updates, and sleep with it on my once-dominant hand and none of these have made a difference. 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @ElliannaPaine.

Thanks for troubleshooting these issues. If your tracker isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. Regarding the sleep, try the following:

1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
3. Try sleeping with the Fitbit on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I edit my sleep history in the Fitbit app?

Let me know the outcome.

[ElliannaPaine]

I have done everything that the article suggested to retain battery to no avail 

I have also done everything suggested to track my sleep. Yes, I can manually track it, but that's one of the reasons why I have a Fitbit to track in more detail for me.

[AlejandraFitbit]

Thanks for getting back, @ElliannaPaine.

I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[ElliannaPaine]

they didn't stay in touch very long and this issue is still not resolved 

[AlvaroFitbit]

@ElliannaPaine sorry to hear about this. I reach out to Support and was informed that they replied to you on February 9th but you didn't reply back to them. If you are still experiencing issues please contact them again. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.