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Inspire HR sleep information inaccurate

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‎04-01-2020 00:35 - last edited on ‎04-10-2020 07:46 by Moderator Alum

‎04-01-2020 00:35 - last edited on ‎04-10-2020 07:46 by Moderator Alum

My sleep tracker is usually really good. However I woke up at 8.20 this morning and my sleep tracker said I woke up at 9.07? The clock on both my Fitbit and phone are correct, so I don’t understand how my sleep tracker can be wrong?

 

 

Moderator edit: subject for clarity

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‎04-10-2020 07:49

‎04-10-2020 07:49

Welcome to the Forums, @Aimee23,

 

I am sorry for the delay in respond, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

Now about your sleep issue, I recommend following these steps:

  1. Make sure to not take off your tracker during the night.
  2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
  3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
  4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
  5. Try sleeping with the tracker on your non-dominant hand.
  6. If the setting was set to sensitive, please switch it to normal. 
  7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-10-2020 02:10 - edited ‎11-12-2020 11:53

‎11-10-2020 02:10 - edited ‎11-12-2020 11:53

I use this https://whatever-tech.com/best-wearable-sleep-tracker-review/ (Fitbit FB504SRGY Versa Lite Edition smartwatch). This is a very good thing not only for tracking sleep, but also for improving my daily life. Through it, I listen to music, answer calls, read messages, and send to them. Ialso like that I can track my heart rate, calorie expenditure, distance, steps for the day, etc. But the best feature for me is sleep tracking (sleep cycle tracking and tips for improving my sleep). It always works clearly, maybe yours needs to reboote?

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