help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR sleep stages don't work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2019 07:50

‎08-31-2019 07:50

Have been in touch with Fitbit for a fix on the Inspire HR sleep stages to no avail. They keep telling me it is a known issue. If that is the case, why are they still selling them. That means I bought it wanting the sleep stages and they keep selling it with the sleep stages being a known issue! Very frustrated with Fitbit at this point!

Best Answer
Labels:
5 REPLIES 5

‎08-31-2019 08:02

‎08-31-2019 08:02

If you just want to vent, that is fine.

But if you were hoping for any help here, you would have to tell us specifically what your problem is.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎08-31-2019 08:24

In response to JohnnyRow

‎08-31-2019 08:24

Sorry about the venting! The problem is I get simple sleep stages instead of detailed sleep stages. I've gone through all the steps with a support person twice so I've reset the fitbit, been attentive to how I wear the fitbit, set the sleep sensitivity to 'sensitive' ... nothing seems to help. Again, sorry about the venting. I just feel frustrated. Thanks for the response!

Best Answer
0 Votes

‎08-31-2019 08:47 - edited ‎08-31-2019 08:49

In response to clunyjoan

‎08-31-2019 08:47 - edited ‎08-31-2019 08:49

No problem.  I totally understand.  Occasionally someone on these boards has a suggestion that support might not have thought of, or an "unofficial" work-around that helps.

 

Support probably had you go through all of these already, but here's the help section about that issue:

Why don't I see sleep stages today?

One issue I see sometimes is people using the 'Begin Sleep Now' instead of just letting Fitbit figure it all out on its own.

 

Somewhere in the sleep help section, I read that the sensitivity setting makes no difference for trackers with heart rate sensors.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-02-2019 21:08

In response to clunyjoan

‎09-02-2019 21:08

Mine is new as well,does not give me full reports, some days no report at all,or has sleep hours wrong.I have spent hours with on line chat over the last several days with them trying all kinds of things.Today they decided to get me a new one.

Best Answer
0 Votes

‎09-03-2019 06:08

In response to Vincent58

‎09-03-2019 06:08

So glad to hear that they are replacing yours. I hope the replacement works. They've told me it is an ongoing issue with the Inspire HR.

Best Answer
0 Votes