Inspire HR sleep tracking and screen issues

[Azhubal]

Screen went black, and when turn finally on after a charge, the clock isn't sync.
This is every day, and causes sleep report all wrong since 3 days.

Today, I woke up and my watch doesn't display anything, I had to charge it to be able to sync the clock.
Actually, 2h later at work, the watch already turn blank and can't turn it on...

After only 1 year of use...

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Azhubal Welcome to our Fitbit Community. Regarding the sleep tracking and screen issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please restart your Inspire HR as described in this help article. After this, charge it for 2-3 hours and see if it comes back and it tracks your sleep data properly.

Hope this helps.

[Azhubal]

okay, i'll try this and come back to you when it's done.

It didn't work.
I've let it charged, restart (no vibration during or after the restart).

The watch started up, but return blank randomly some time later, impossible to sync from the app.

I don't know what to do...

Moderator edit: merged reply

[JuanJoFitbit]

@Azhubal Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.