05-16-2022 13:48
05-16-2022 13:48
My inspire HR is almost 3 years old, it's supposed to be water resistant, and ive used it to measure my swim workouts for years. I wore my fitbit in the pool yesterday (only 5 ft depth) and the screen didn't turn on. The screen has been glitchy in the past, and plugging it in for a while usually fixes it. I plugged it in, and after a while I was smelling an unknown chemical smell. Then, I heard a ZAP and saw a spark of light on my fitbit where it's connected to the charger!! I immediately turned off the surge protector and disconnected the charger. The fitbit was HOTT and the source of the smell! What....should I do? It's not like I have a picture of the spark, nor can I record the smell to send to customer service
05-16-2022 15:29
05-16-2022 15:29
https://myhelp.fitbit.com/s/support?language=en_US
Hi @fznayani chat or call customer service.