Inspire HR starts tracking exercises while I'm sitting down, wakes me up at night

[karakennedy]

Hi!

I bought an Inspire HR two weeks ago, and many times each day it will start tracking an exercise when I'm not exercising - I'll be reading or working at my computer, and it suddenly buzzes and thinks I'm running. In the app, it will display a workout for 45 minutes that shows no GPS movement. At night, the same thing happens and my device will suddenly wake me up with a buzz and display showing I just started a workout - when I'm sleeping. There is not an alarm set. 

I disabled the 'auto recognize activities' section under 'Exercise Goals' and it still does this.

Halp?

[NellyG]

Hi @karakennedy Try restarting the Inspire HR several times and see if this fixes it. If it doesnt, please come back here.

Restart your tracker

[karakennedy]

I restarted the tracker four times and I'm still having the same issue.

--
*Kara Kennedy*
ᐧ

[NellyG]

I have flagged a moderator to come and help you.

[DavideFitbit]

Hello, and welcome to the Community forums @karakennedy. I'm really sorry to see that you've experiencing this whit your Inspire HR tracking  exercises at night or when you're not active. 

Thank you for confirming that you already tried to restart the device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted on the outcome. 

[karakennedy]

Hello! I'm still having this issue with my FitBit - I was trying to just accept it but I think it's getting worse. I'm not sure if someone reached out to me about this, but I wanted to follow up. It's waking me up at night, both telling me to do the relaxation exercise and thinking I'm running and trying to track exercise. I don't have the receipt from the Best Buy purchase in May, but I think this tracker is not working properly.

Thanks for your help!

-Kara