Inspire HR stats not showing in the app

[MaddyP315]

I've recently observed that my Fitbit app stopped displaying steps, active minutes, heart rate information & sleep tracking which used to be on the dashboard. I only see calories as the main display and exercise tracking, water, food, mindfulness, weight & menstrual cycle tracking as tabs below. 

I tried editing the dashboard but it did not show me steps, HR, sleep tracking or active minutes options to add to the dashboard. 

My app is updated and is the latest version (3.36.1). 

My tracker does display the mentioned parameters above but nothing is shown in the app. Please help!

  

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MaddyP315.

Thanks for the details and screenshots shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend doing the following:

1. Open the Fitbit app and tap your profile picture from the Today tab.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you experience any difficulties pairing your tracker, please follow the troubleshooting instructions at Why can't I set up my Fitbit device?

I'll be around if you need further help.

[MaddyP315 · Accepted solution]

Hi LiliyaFitbit,

Thank you for your response. I did try to set up the device but the pairing process kept failing. I had the device plugged and the phone right next to it. The bar on my tracker would barely fill and the phone showed that the update failed. 

I opened my app today to find a banner on top asking me or update my tracker which I went ahead and did. That failed three times. The next time around I kept the screen on to check what was up with the installation process and it finally updated. I clicked on 'Edit' on the home screen and I was able to add steps, heart rate, active mins etc. 

Note : Mentioned the details so that it'll help the others who might face the same. 

 

 

 

 

 

[LiliyaFitbit]

Thank you for your reply, @MaddyP315.

I am glad to hear that you were able to resolve this issue and thank you for sharing what you did and screenshots as these details may help other members in the same situation. I appreciate your time and efforts and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and create new topics.

Keep on visiting the forums!