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Inspire HR steps count is stuck

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‎02-01-2021 13:07 - last edited on ‎02-02-2021 10:27 by Fitbit Moderator

‎02-01-2021 13:07 - last edited on ‎02-02-2021 10:27 by Fitbit Moderator

My step count is stuck at 10781 and does not advance.

 

 

Moderator edit: updated subject for clarity

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‎02-01-2021 14:12

‎02-01-2021 14:12

Hi @geno60  have you tried restarting your device? Sometimes that helps with glitches. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-02-2021 10:27 - last edited on ‎07-30-2024 10:06 by Fitbit Moderator

In response to Odyssey13

‎02-02-2021 10:27 - last edited on ‎07-30-2024 10:06 by Fitbit Moderator

Hi @geno60, it's great to see you in our Fitbit Community. Regarding the stuck steps count issue that your Inspire HR has experienced, my friend @Odyssey13 is correct.

If you don't know how to restart your Inspire HR, please visit this help article, which contains steps steps to perform the restart process.

Keep @Odyssey13 and me posted on the outcome.

JuanJo | Community Moderator

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