help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR steps moved to previous date after charging and syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-06-2020 04:26 - last edited on ‎04-28-2020 11:04 by Fitbit Moderator

‎04-06-2020 04:26 - last edited on ‎04-28-2020 11:04 by Fitbit Moderator

Hi all

I have a Fitbit HR and when I synched it this morning (after charging yesterday) it has added today’s steps to yesterday. Is there a way I can get those steps added to today?? Thanks 

 

 

Moderator edit: updated subject for clarity and added label

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-28-2020 11:02 - edited ‎04-28-2020 11:07

‎04-28-2020 11:02 - edited ‎04-28-2020 11:07

@Tinabyrom I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR incorrect step count. It seems that once you charged the tracker you didn't sync it so the date wasn't updated on the tracker. Once you did it assigned the steps to the date it was at the time it died. You can't move these steps but you can manually log a walking activity to have a record on your account.

 

I also moved your post to the correct board.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes