help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR still not syncing w/Iphone 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2019 08:32 - last edited on ‎08-31-2019 19:01 by Fitbit Moderator

‎08-30-2019 08:32 - last edited on ‎08-31-2019 19:01 by Fitbit Moderator

I've closed the app and reopened it; I exited the app and signed back in; I turned bluetooth off and on; I restarted my Iphone.  It still will not sync.  It will show the green bar going across then it turns read and says Failed To Sinc Device.  My phone and Fitbit app are the latest versions. 

What else am I supposed to try?

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
2 REPLIES 2

‎08-31-2019 19:12

‎08-31-2019 19:12

It's great to see you around @ChiGSD. Thanks for the details mentioned and the troubleshooting tried. 

 

I truly appreciate the steps you've done in order to fix it. I would like you to confirm that you've followed this syncing troubleshooting in the order that's mentioned in the article. 

 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-03-2019 04:52

In response to SilviaFitbit

‎09-03-2019 04:52

It had fixed itself.  Was working fine until yesterday afternoon where it started giving the not able to sync message when it would try to sync itself but if I refreshed the screen right after that message, it would sync.  So far this morning it seems to have fixed itself again.  Pretty frustrating to deal with something so unpredictable. 

Best Answer