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Inspire HR stopped receiving notifications

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‎03-05-2020 13:30 - last edited on ‎03-06-2020 07:52 by Fitbit Moderator

‎03-05-2020 13:30 - last edited on ‎03-06-2020 07:52 by Fitbit Moderator

I've had my Inspire HR since December 2019. I used to get text and phone call alerts on my Inspire. Within the last month, I have noticed I am not receiving them on my wrist anymore. Is there something that I need to do within the app to get the alerts again? (I can't seem to find anything obvious in the app)

 

 

Moderator edit: updated subject for clarity

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‎03-06-2020 07:54 - edited ‎11-06-2023 04:38

‎03-06-2020 07:54 - edited ‎11-06-2023 04:38

Hi there @July4lvr, welcome to the Community Forums. Thanks for the details provided about the notifications no longer coming through your Inspire HR. I'll be glad to help you.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in the article: Why are notifications delayed or missing? 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-06-2020 07:54 - edited ‎11-06-2023 04:38

‎03-06-2020 07:54 - edited ‎11-06-2023 04:38

Hi there @July4lvr, welcome to the Community Forums. Thanks for the details provided about the notifications no longer coming through your Inspire HR. I'll be glad to help you.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in the article: Why are notifications delayed or missing? 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes