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Inspire HR stopped registering HR

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‎08-06-2019 07:57 - last edited on ‎08-07-2019 07:48 by Fitbit Moderator

‎08-06-2019 07:57 - last edited on ‎08-07-2019 07:48 by Fitbit Moderator

I have had my Inspire HR for a week (I love it!!), the HR was tracking just fine until 2 days ago. I've tried moving it around on my wrist but can't get it to register. Please help!!

 

 

Moderator edit: updated subject for clarity

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‎08-07-2019 08:29

‎08-07-2019 08:29

@lgarrett1119, welcome! Thanks for being part of our Community! 

 

Let me help you with your Inspire HR that isn't recording your heart rate. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device. 

 

Let me know how it goes.

Alvaro | Community Moderator

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