07-12-2020 18:14 - last edited on 07-15-2020 17:40 by LiliyaFitbit
07-12-2020 18:14 - last edited on 07-15-2020 17:40 by LiliyaFitbit
My HR isn't registering. After reading others' tips, I've restarted my device & then my cleared my user data. The device is snug on my wrist. (Inspire HR)
Moderator edit: subject for clarity
07-15-2020 17:39
07-15-2020 17:39
Welcome to the Fitbit Community, @CarlyMC.
I am sorry to hear your Inspire HR stopped registering your heart rate. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've followed our complete troubleshooting tips in this help article: What factors can affect my heart-rate reading on my Fitbit device?
Looking forward to your response.
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