Inspire HR stopped showing sleep score

[moniker5]

Inspire HR is not showing sleep score. It was recorded as a zero sleep score. Sleep time was shown today as 6 hours 13 minutes. The app has been checked and is up to date. The stages are shown and can be checked against a benchmark. Please advise. 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forus @moniker5.

Thank you for sharing the difficulty that you are experiencing with the device. Sorry to know the inconvenience. 

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

The Inspire HR may need some days to collect some information (particularly regarding heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same problem.

In case the problem is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.

[John-99]

Hi @ManuFitbit 
I hope it is permitted to comment in someone else's thread.
You say
"If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?"

I do not find anything about "Begin Sleep Now" in the article linked from ”How do I track my sleep with my Fitbit device?"
Of course you don't actually say it does contain such info. You only say to use the option within the App, but I can't find such an option in the app either. Where in the App is that option please. It sounds like it may be useful for me.

Unlike Monicer5's my device is an Inspire 2 not an Inspire HR maybe my device has different features or functions.

[Edits were minor typos. & Adding this line.]