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Inspire HR stopped syncing and screen won't respond

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‎11-12-2021 06:56 - last edited on ‎11-12-2021 13:51 by Fitbit Moderator

‎11-12-2021 06:56 - last edited on ‎11-12-2021 13:51 by Fitbit Moderator

I've had my fit bit a little over a year, and I let it die on me last month. Since then I have not been able to sync it to my phone. Also the touch screen only sometimes cooperates. I have tried all of the trouble shooting suggestions, like restarting it and all that. Since I have only had it since last summer, it would really be nice to get it working again! 

 

Moderator Edit: Clarified subject

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‎11-12-2021 13:54 - edited ‎02-14-2024 06:36

‎11-12-2021 13:54 - edited ‎02-14-2024 06:36

Hi there, @Moxiedog. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from. 

It seems like your Inspire HR has ran out of battery. With that being said, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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‎11-17-2021 03:30 - edited ‎11-17-2021 03:31

‎11-17-2021 03:30 - edited ‎11-17-2021 03:31

I'm having this too.

I had a short break from using it to track runs and now the touchscreen is less responsive and I can't get the tracker to start and stop when I want it to. It scrolls OK mostly. Same age of fitbit (bought June 2020). 

It does sync still but is not tracking GPS well either where a month or so ago it was fine. 

Nothing to do with battery charge. That is still fine and it usually goes around 5 days between charges. 

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‎11-24-2021 08:29

In response to MarreFitbit

‎11-24-2021 08:29

My fit bit still charges and I have tried charging it and syncing it for the 100th time. Still nothing. But I also have a new problem... the screen has now faded to the point that I can barely see anything. It doesn't even look like it is on, even though it is. 

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